JEREMY LONG
REVENUE OPERATIONS | LIFECYCLE MANAGEMENT | TECHNICAL OPERATIONS | PROCESS OPTIMIZATION
Experience
Sales Operations Manager
Dremio Corporation
11/2020 - Present 
Santa Clara, CA
- •Partnered with Sales, Support, Technical Success, Legal, Finance, and Marketing teams to build automated customer workflows — including onboarding, support operations, quoting, and renewal forecasting
- •Scaled onboarding and operations for 200+ enterprise customers with $120M+ in lifetime value — driving process and lifecycle innovation across the GTM funnel
- •Implemented Salesforce CPQ to reduce quote-to-cash errors, streamline revenue recognition and legal reviews, and increase compliance by 65%
- •Established tracking processes for scalable product usage and service consumption data, enabling KPI visibility and performance analysis
- •Migrated support operations from Jira Service Desk to Zendesk, cutting resolution times by 75% and significantly boosting CSAT
- •Integrated secure cloud and on-prem software version distribution, as well as large file upload tools into the support portal — eliminated manual software delivery and accelerated root cause analysis
- •Led GTM analysis by querying onboarding, usage, and support data with Dremio’s intelligent lakehouse platform — resolving data integrity gaps, unifying siloed reports, and delivering insights that shaped expansion strategy
- •Co-founder and co-chair of Rainbow Alliance at Dremio (RAD), an LGBTQ+ employee resource group fostering an inclusive and supportive workplace
Operations Manager and Assistant to Chief Executive
Pathpoint Insurance, Inc.
03/2019 - 11/2020 San Francisco, CA
- •Transformed the recruiting and onboarding process — reducing time-to-hire by 20% and enhancing candidate experience across technical and G&A roles
- •Reported directly to the CEO on hiring metrics, vendor performance, and operational improvements, providing for faster decision-making
- •Led the design, vendor management, and execution of an office relocation for a 50+-person team, optimizing workspace efficiency and supporting rapid headcount growth
Executive Assistant to Chief Executive Officer
Figure Technologies, Inc.
03/2018 - 10/2018 San Francisco, CA
- •Managed fundraising documentation, NDAs, and signature collection during a successful $65M funding round, ensuring compliance and investor readiness
- •Enhanced recruitment workflows by streamlining candidate logistics and interview coordination, supporting faster technical hiring
Customer Success Manager
OverOps, Inc.
02/2017 - 02/2018 San Francisco, CA
- •Maintained a 95%+ renewal rate across a portfolio of 75+ enterprise and mid-market customers by proactively managing success plans and usage milestones
- •Transformed onboarding by implementing an iterative, self-guided WalkMe program — cutting time-to-value in half
- •Developed and executed a knowledge management system that improved internal documentation reuse and powered ticket automation across the support team
Customer Support Operations Manager
Trifacta Inc. (Acquired by Alteryx)
03/2013 - 02/2017 San Francisco, CA
- •Led a cross-functional triage initiative that improved support ticket resolution time by 52%, increasing responsiveness across global teams
- •Negotiated contracts, coordinated vendors, and managed execution for a $1M+ office build-out — enhancing workplace functionality during a period of rapid scale
Customer Success Manager
Baydin, Inc.
01/2012 - 03/2013 Mountain View, CA
Customer Support Operations Manager
Airbnb, Inc.
01/2010 - 10/2011 San Francisco, CA
Summary
Strategic Revenue Operations leader with 14 years of experience optimizing GTM systems across Sales, Customer Success/Support, Finance, and Marketing.
I thrive in fast-paced startups and have a track record of creating full-stack operational infrastructure — not just dashboards, but end-to-end workflows that turn manual processes into scalable, automated systems. At Dremio, I led the implementation of Zendesk and Salesforce CPQ — reducing quote approval times from nearly a week to under 24 hours — and navigated candidates through the hiring pipeline, resulting in 12 Customer Success Manager hires in just 6 months. I’ve operated across core revenue KPIs, streamlined legal compliance, and reduced back-office friction across the funnel. I’m excited to bring that same systems mindset and builder energy to my next role — to help scale a streamlined and connected GTM engine from Series A onward.
Education
Bachelor of Arts
Catholic University of America
01/2003 - 01/2015 CERTIFICATIONS
Salesforce Certified Administrator (Jan '25)
Skills
INTERESTS
Stonewall Sports, SF | Board Member | Kickball Events Director
Member, Revenue Operations Alliance
Hiking with my dog, Rocko 'the Wolf'
Science fiction, currently 'Red Mars'
Weightlifting, running, spin
25 countries+; Ask me about Anguilla!