JEREMY LONG
REVENUE OPERATIONS | LIFECYCLE MANAGEMENT | TECHNICAL OPERATIONS | PROCESS OPTIMIZATION
Experience
Sales Operations Manager
Dremio Corporation
Santa Clara, CA
- •Partnered with Sales, Support, Technical Success, Legal, Finance, and Marketing teams to build automated customer workflows — including onboarding, support operations, quoting, and renewal forecasting
- •Scaled onboarding and operations for 200+ enterprise customers with $120M+ in lifetime value — driving process and lifecycle innovation across the GTM funnel
- •Implemented Salesforce CPQ to reduce quote-to-cash errors, streamline revenue recognition and legal reviews, and increase compliance by 65%
- •Established tracking processes for scalable product usage and service consumption data, enabling KPI visibility and performance analysis
- •Migrated support operations from Jira Service Desk to Zendesk, cutting resolution times by 75% and significantly boosting CSAT
- •Integrated secure cloud and on-prem software version distribution, as well as large file upload tools into the support portal — eliminated manual software delivery and accelerated root cause analysis
- •Led GTM analysis by querying onboarding, usage, and support data with Dremio’s intelligent lakehouse platform — resolving data integrity gaps, unifying siloed reports, and delivering insights that shaped expansion strategy
- •Co-founder and co-chair of Rainbow Alliance at Dremio (RAD), an LGBTQ+ employee resource group fostering an inclusive and supportive workplace
Operations Manager and Assistant to Chief Executive
Pathpoint Insurance, Inc.
San Francisco, CA
- •Transformed the recruiting and onboarding process — reducing time-to-hire by 20% and enhancing candidate experience across technical and G&A roles
- •Reported directly to the CEO on hiring metrics, vendor performance, and operational improvements, providing for faster decision-making
- •Led the design, vendor management, and execution of an office relocation for a 50+-person team, optimizing workspace efficiency and supporting rapid headcount growth
Executive Assistant to Chief Executive Officer
Figure Technologies, Inc.
San Francisco, CA
- •Managed fundraising documentation, NDAs, and signature collection during a successful $65M funding round, ensuring compliance and investor readiness
- •Enhanced recruitment workflows by streamlining candidate logistics and interview coordination, supporting faster technical hiring
Customer Success Manager
OverOps, Inc.
San Francisco, CA
- •Maintained a 95%+ renewal rate across a portfolio of 75+ enterprise and mid-market customers by proactively managing success plans and usage milestones
- •Transformed onboarding by implementing an iterative, self-guided WalkMe program — cutting time-to-value in half
- •Developed and executed a knowledge management system that improved internal documentation reuse and powered ticket automation across the support team
Customer Support Operations Manager
Trifacta Inc. (Acquired by Alteryx)
San Francisco, CA
- •Led a cross-functional triage initiative that improved support ticket resolution time by 52%, increasing responsiveness across global teams
- •Negotiated contracts, coordinated vendors, and managed execution for a $1M+ office build-out — enhancing workplace functionality during a period of rapid scale
Customer Success Manager
Baydin, Inc.
Mountain View, CA
Customer Support Operations Manager
Airbnb, Inc.
San Francisco, CA
Summary
Strategic Revenue Operations leader with 14 years of experience optimizing GTM systems across Sales, Customer Success/Support, Finance, and Marketing.
I thrive in fast-paced startups and have a track record of creating full-stack operational infrastructure — not just dashboards, but end-to-end workflows that turn manual processes into scalable, automated systems. At Dremio, I led the implementation of Zendesk and Salesforce CPQ — reducing quote approval times from nearly a week to under 24 hours — and navigated candidates through the hiring pipeline, resulting in 12 Customer Success Manager hires in just 6 months. I’ve operated across core revenue KPIs, streamlined legal compliance, and reduced back-office friction across the funnel. I’m excited to bring that same systems mindset and builder energy to my next role — to help scale a streamlined and connected GTM engine from Series A onward.
Education
Bachelor of Arts
Catholic University of America
CERTIFICATIONS
Salesforce Certified Administrator (Jan '25)
Skills
Adobe Creative Cloud
Asana
AWS
Atlassian
Confluence/JIRA
CRM Systems
Customer LMS
Gong
Harvest
HTML
Hubspot
JavaScript
LinkedIn
Marketo
Microsoft Office
Outreach
Salesforce CPQ
Slack
Spreadsheets
Spiff
SQL
Syncari
Tableau
Zapier
Zendesk
Zoominfo
INTERESTS
Stonewall Sports, SF | Board Member | Kickball Events Director
Member, Revenue Operations Alliance
Hiking with my dog, Rocko 'the Wolf'
Science fiction, currently 'Red Mars'
Weightlifting, running, spin
25 countries+; Ask me about Anguilla!